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Navigating Difficult Conversations

Learn practical strategies to handle challenging conversations with confidence and clarity. This course equips you with tools to manage emotions, communicate assertively, and achieve positive outcomes in high-stakes or sensitive discussions.
$795.00
Select Upcoming Date
  • Dec 04, 2025 - Dec 04, 2025
    1 Days - Live Online - CST
    08:00 AM - 04:00 PM CST
Learn practical strategies to handle challenging conversations with confidence and clarity. This course equips you with tools to manage emotions, communicate assertively, and achieve positive outcomes in high-stakes or sensitive discussions.

More Information:

  • Modality: Virtual
  • Learning Style: Course
  • Difficulty: Beginner
  • Duration: 1 Day
  • Course Info: Download PDF
  • Certificate: See Sample

Course Information

About This Course:

This course provides a framework and techniques to help develop actions when facing difficult conversations. Students will gain confidence in their ability to constructively address stressful situations. They will also assess their own conflict management styles and learn tools and techniques to reframe discussions to yield more productive outcomes.

This course has been approved for 7 PDUs | 7 CDUs

Course Objectives:

  • Understand conflict and the sources of difficult conversations.

  • Identify what each of us brings to difficult interactions with others.

  • Consider what we can and cannot control in when faced with a difficult conversation.

  • Take an assessment to identify personal tendencies when managing conflict and learn how to expand approaches to resolving conflict successfully.

  • Use a framework for engaging in difficult conversations that results in better outcomes for all

Audience:

  • Anyone who is ever faced with conflict and related difficult conversations.

Prerequisites:

  • None

 

 

Outline

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